Privacy Policy

Last updated: 1/1/26

Hoop New York (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book an experience, or interact with us.

By using our website or booking a Hoop New York experience, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly to us, including:

  • Name

  • Email address

  • Phone number

  • Event address and location

  • Billing and payment details (processed by third-party providers)

  • Booking details (date, time, add-ons, and notes)

We may also collect limited technical data such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

This data helps us operate and improve our services.

2. How We Use Your Information

We use your information to:

  • Process and manage your booking

  • Calculate travel fees and logistics

  • Send confirmations, invoices, and updates

  • Provide customer support

  • Improve our website and services

  • Comply with legal and accounting requirements

We do not sell or rent your personal information.

3. Payments

All payments are processed securely through third-party providers such as:

  • Acuity Scheduling

  • Squarespace Payments

  • Square or Stripe

We do not store or have access to your full credit card or bank details.

4. How We Share Information

We only share your information when necessary to operate our business, including with:

  • Payment processors

  • Scheduling and booking software

  • Email and communication tools

  • Service providers supporting our operations

These providers are required to protect your information and use it only for the services they provide to us.

5. SMS Communications

If you provide your phone number through our website, booking forms, or lead forms, you may receive text messages from Hoop New York related to your inquiry, booking, or customer support.

These messages may include responses to questions, availability information, booking details, or event logistics.

Message frequency varies depending on customer interaction. Message and data rates may apply depending on your mobile carrier.

You may opt out of receiving SMS messages at any time by replying STOP.
For assistance, reply HELP or contact us at info@hoopnewyork.com.

We do not sell, rent, or share your phone number with third parties for marketing purposes.

6. Cookies & Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve performance. You can disable cookies in your browser settings if you prefer.

7. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no online system is 100% secure.

8. Your Rights

You may request to:

  • View the personal data we have about you

  • Correct inaccurate information

  • Delete your data (subject to legal or accounting requirements)

To make a request, contact us at:

info@hoopnewyork.com

9. Children’s Privacy

Hoop New York does not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us:

Hoop New York
Saint James, Long Island
Email: info@hoopnewyork.com
Text or Call: 631-513-1622.